What are my new limits?

Your account limits vary depending on PPI type. If you do not have a completed KYC and convert in Full KYC PPI, your limits are
- ₹10,000 per month and ₹1, 20,000 per year for loading
- ₹10,000 balance limit
You can change/upgrade your limits in the following scenarios:
- You can upgrade by Completing KYC and convert in Full KYC PPI

Once the account is Inactive, you can complete due diligence and reactive your account

Your Wallet/Card might have been blocked permanently due to suspicious activities. This block is permanent and we are unable to unblock it. This can happen when our system detects/traces fraudulent activities linked to your account.

 PPIs that require RBI approval / authorisation prior to issuance are classified under two types:

1. Small PPIs (or minimum-detail PPIs): These PPIs are issued by banks and non-banks after obtaining minimum details of the PPI holder. These PPIs can be used for purchase of goods and services at a group of clearly identified merchant locations / establishments which have a specific contract with the issuer (or contract through a payment aggregator / payment gateway) to accept the PPIs as payment instruments. Funds transfer or cash withdrawal from such PPIs is not permitted.
2. Full-KYC PPIs: The PPIs are issued by banks and non-banks after completing Know Your Customer (KYC) of PPI holder. These PPIs can be used for purchase of goods and services, funds transfer or cash withdrawal.

PPIs can be loaded / reloaded by debit to a bank account, credit and debit cards, PPIs (as permitted from time to time) and other payment instruments issued by entities regulated in India and in Indian Rupees (INR) only.

PPIs upto ₹10,000/- (with no cash loading facility):

1. The amount loaded during any month shall not exceed ₹10,000/-;
2. The total amount loaded during the financial year shall not exceed ₹1,20,000/-;
3. The amount outstanding at any point of time shall not exceed ₹10,000/-;
4. Loading / Reloading shall be from a bank account / credit card / full-KYC PPI; 

Cash withdrawal or funds transfer from these of Small PPIs is not permitted

No interest is payable on PPI balances.

PPI holder has the option to close the PPI at any time and transfer the funds ‘back to source’ (payment source from where the PPI was loaded) at the time of closure. Alternatively, the closure proceeds can be transferred to a bank account after complying with KYC requirements of PPI holder.

The salient features of ‘Full-KYC’ PPIs are as follows:

1. Reloadable in nature;
2. The amount outstanding shall not exceed ₹2,00,000/- at any point of time;
3. There are no limits prescribed for total credits or debits during a month; and
4. They can be used for purchase of goods and services, cash withdrawal and funds transfer.

ToPAY will give an option to the ‘Full-KYC’ PPI holders to close the PPI and transfer the balance to bank account as per the applicable limits of this type of PPI. For this purpose, the issuer shall provide an option at the time of issuing the PPI, to the holder to provide details of pre-designated bank account or other PPI to which the balance amount available in the PPI shall be transferred in the event of closure of PPI, expiry of validity period of such PPIs, etc. At the time of closure, a holder can specify a bank account which is different from pre-designated account given earlier

A PPI with no financial transaction for a consecutive period of one year shall be made / treated inactive after sending a notice to the PPI holder. It can be reactivated only after validation and applicable due diligence.

Ans. Non-bank PPI issuers shall provide customers with 24x7 access via website / SMS / e-mail / dedicated toll-free helpline for reporting unauthorised transactions and / or loss or theft of the PPI. Further, a direct link for lodging of complaints, with specific option to report unauthorised electronic payment transactions shall be provided by non-bank PPI issuers on the mobile app / home page of their website / any other evolving acceptance mode.

Yes transactions are secure with 2FA method.

Yes, you can top up/ reload the card balance before it exhausts, so as to make seamless contactless payments.

Personal Identification Number (PIN) is a 4-digit number combination known only to the cardholder and it is used for transacting using a RuPay Card.

The PIN is required for using the card:

• Cash Withdrawal at ATM
• Purchase transactions at POS terminal

What should I do if my RuPay Prepaid Card is lost or stolen?

In the event that you lose your RuPay Prepaid Card, please report the loss to ToPAY customer care for blocking the Card

• By calling the Customer Service
• Visiting the nearest branch
• Log on to your Wallet

According to the RBI Master Circular on KYC, “periodic updation shall be carried out at least once in every two years for high-risk customers, once in every eight years for medium-risk customers and once in every ten years for low-risk customers from the date of opening of the account / last KYC updation.

The objective of KYC/AML/CFT guidelines is to prevent banks from being used, intentionally or unintentionally, by criminal elements for money laundering or terrorist financing activities.

Yes, both the sender and beneficiary will receive the confirmation through E-mail. The gift card details will be sent only to the beneficiary email ID.

Yes, the sender will receive a notification via SMS, while the beneficiary can view the card details and other information on the website login https://gift-customer.topay.live/customer/home/cplogin.aspx

As per RBI guidelines, ToPAY Gift Cards cannot be purchased with wallet balance. Debit card, Credit card and Net banking can be used to purchase all RuPay gift cards.

ToPAY Gift Cards can be purchased through Credit/Debit cards, Net Banking, UPI, etc.

The ToPAY Gift Card can be loaded with a minimum amount of INR.500 to maximum amount of INR.10,000 per card.

The RuPay Gift cards once ordered cannot be cancelled.

Ordering a ToPAY Gift Card through ToPAY is easy. Contact our nearest B2B business partner or write to us care@mobilepefintech.com or call 09821387958.

ToPAY Gift Cards typically have a validity period of 12 months.

Please refer to https://topay.live/Home/TermandCondition for terms and conditions before choosing a ToPAY Gift Card.

Usage of a ToPAY Gift Card is allowed at any merchant outlet that accepts RuPay cards or for online shopping. The card cannot be used to withdraw cash.

Internal processes like card balance enquiry require verification to prevent misuse of the Gift Card. According to RBI guidelines, MobilePe Fintech is required to keep records of the person using the card for AML (Anti-Money Laundering) compliance.

If your transaction is successful, Gift Cards are sent immediately to the beneficiary's email ID.

Customers can view complete transaction details, available balance, and limits via https://gift-customer.topay.live/customer/home/cplogin.aspx.

You can resend the gift card to the same email using the resend functionality in the transaction details section.

ToPAY Gift Cards are not reloadable in nature. They cannot be recharged once purchased.

You can place a request for the balance by calling Customer Care at 09821387958 or emailing care@mobilepefintech.com.

A Prepaid Payment Instrument (PPI) is a digital instrument (like a wallet or prepaid card) issued by RBI-authorized entities that allow users to purchase goods/services or transfer money up to a certain limit, based on their KYC status.

PPI-UPI is an integration that allows customers of PPI issuers (wallet or prepaid card users) to use UPI (Unified Payments Interface) for:

• Sending money (P2P)
• Paying merchants (P2M)
• Scanning UPI QR codes
• Receiving refunds or cashback

Yes. As per RBI and NPCI guidelines, Full-KYC wallet users can create a UPI ID and perform UPI transactions using their PPI wallet balance only.

• Users can make UPI payments without a bank account.
• Easy onboarding and faster KYC compared to banks.
• Instant QR-based merchant payments using wallet balance.
• Inclusion of underserved or unbanked users into the UPI ecosystem.

Only Full-KYC wallet holders are allowed to use UPI features. Minimum KYC wallets are not eligible for UPI linkage.

Yes. As per NPCI guidelines:

• Max per transaction: ₹2,000 (subject to change by NPCI/RBI)
• Daily cumulative limit: ₹10,000

Note: Limits may vary depending on issuer or usage patterns.

Yes. Users with a valid PPI-UPI handle (e.g., Wallet registered mobilenumber@topay) can receive UPI payments like refunds or peer transfers.

Yes. PPI UPI users can scan and pay any interoperable UPI QR code, including Bharat QR, both online and offline.

You will not be eligible for UPI features.

Yes. PPI-UPI is governed by NPCI and RBI regulations, and all transactions are protected using multi-factor authentication and encrypted channels.

No. Unlike UPI in banks, PPI-UPI works only with wallet balance. You cannot link your bank account to a PPI-issued UPI ID.

Failed or pending UPI transactions using PPI balance will be auto reversed within T+5 days as per NPCI guidelines.