What are my new limits?

Your account limits vary depending on PPI type. If you do not have a completed KYC and convert in Full KYC PPI, your limits are
- ₹10,000 per month and ₹1, 20,000 per year for loading
- ₹10,000 balance limit
You can change/upgrade your limits in the following scenarios:
- You can upgrade by Completing KYC and convert in Full KYC PPI

Once the account is Inactive, you can complete due diligence and reactive your account

Your Wallet/Card might have been blocked permanently due to suspicious activities. This block is permanent and we are unable to unblock it. This can happen when our system detects/traces fraudulent activities linked to your account.

 PPIs that require RBI approval / authorisation prior to issuance are classified under two types:

1. Small PPIs (or minimum-detail PPIs): These PPIs are issued by banks and non-banks after obtaining minimum details of the PPI holder. These PPIs can be used for purchase of goods and services at a group of clearly identified merchant locations / establishments which have a specific contract with the issuer (or contract through a payment aggregator / payment gateway) to accept the PPIs as payment instruments. Funds transfer or cash withdrawal from such PPIs is not permitted.
2. Full-KYC PPIs: The PPIs are issued by banks and non-banks after completing Know Your Customer (KYC) of PPI holder. These PPIs can be used for purchase of goods and services, funds transfer or cash withdrawal.

PPIs can be loaded / reloaded by debit to a bank account, credit and debit cards, PPIs (as permitted from time to time) and other payment instruments issued by entities regulated in India and in Indian Rupees (INR) only.

PPIs upto ₹10,000/- (with no cash loading facility):

1. The amount loaded during any month shall not exceed ₹10,000/-;
2. The total amount loaded during the financial year shall not exceed ₹1,20,000/-;
3. The amount outstanding at any point of time shall not exceed ₹10,000/-;
4. Loading / Reloading shall be from a bank account / credit card / full-KYC PPI; 

Cash withdrawal or funds transfer from these of Small PPIs is not permitted

No interest is payable on PPI balances.

PPI holder has the option to close the PPI at any time and transfer the funds ‘back to source’ (payment source from where the PPI was loaded) at the time of closure. Alternatively, the closure proceeds can be transferred to a bank account after complying with KYC requirements of PPI holder.

The salient features of ‘Full-KYC’ PPIs are as follows:

1. Reloadable in nature;
2. The amount outstanding shall not exceed ₹2,00,000/- at any point of time;
3. There are no limits prescribed for total credits or debits during a month; and
4. They can be used for purchase of goods and services, cash withdrawal and funds transfer.

ToPAY will give an option to the ‘Full-KYC’ PPI holders to close the PPI and transfer the balance to bank account as per the applicable limits of this type of PPI. For this purpose, the issuer shall provide an option at the time of issuing the PPI, to the holder to provide details of pre-designated bank account or other PPI to which the balance amount available in the PPI shall be transferred in the event of closure of PPI, expiry of validity period of such PPIs, etc. At the time of closure, a holder can specify a bank account which is different from pre-designated account given earlier

A PPI with no financial transaction for a consecutive period of one year shall be made / treated inactive after sending a notice to the PPI holder. It can be reactivated only after validation and applicable due diligence.

Ans. Non-bank PPI issuers shall provide customers with 24x7 access via website / SMS / e-mail / dedicated toll-free helpline for reporting unauthorised transactions and / or loss or theft of the PPI. Further, a direct link for lodging of complaints, with specific option to report unauthorised electronic payment transactions shall be provided by non-bank PPI issuers on the mobile app / home page of their website / any other evolving acceptance mode.

Yes transactions are secure with 2FA method.

Yes, you can top up/ reload the card balance before it exhausts, so as to make seamless contactless payments.

Personal Identification Number (PIN) is a 4-digit number combination known only to the cardholder and it is used for transacting using a RuPay Card.

The PIN is required for using the card:

• Cash Withdrawal at ATM
• Purchase transactions at POS terminal

What should I do if my RuPay Prepaid Card is lost or stolen?

In the event that you lose your RuPay Prepaid Card, please report the loss to ToPAY customer care for blocking the Card

• By calling the Customer Service
• Visiting the nearest branch
• Log on to your Wallet